Raul,
As stated before, check your lease. With Canon the tech has to try to fix the issues this usually is 2 or 3 calls depending on the issue. If the problem is not rectified a specialist is called in, you do have to request this. The specialist has their opportunity to fix it, if it is not fixed at that point then a replacement is ordered (again you have to stay on top of this), if the new replacement doesn't work you get your lawyer involved.
I had an issues with my Canon C800 that was frustrating. I know my field techs really good, as well as the service manager, regional director and sales people. In my case we had registration issues. the tech did almost everything they could, the specialist came down with a tech from CUSA ( Canon has two different divisions) they couldn't fix it, and a replacement was ordered. I ended up getting a brand new print engine.
The manufacturer should replace the defective part if you can be shown defective. It will only be that part and not the whole machine. In your case is sounds like the finisher but could actually be in the imagining area. Once it is determined what the issue is they replace it with a like system.
This means if you have 500,000 clicks, you will be getting a system with 500,000 clicks or less that has been rebuilt.
In my case I had a great groups of people a Canon on my side, while very frustrating at the time, my issue was brought to the attention to everyone on up to the President of the small formate division of Canon USA. My 800 was replaced with a brand new print engine.
Get to know your tech's, sales reps, service managers. I deal with the manufacturer service vs a dealer. Dealer are one more level of frustration when they can't fix it, and our business can not afford to have that kind of down time or quality issues.
You need to raise hell with them and even threaten them. Fed-ex letters to VP and President and cc you lawyer. Let them know your issues and how you will share on every forum the problems you are having with them. The power of negative press is much greater than positive press.
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Kyle Batsford
Director of Operations
Palomar Reprographics
Carlsbad CA
760-438-1100
Original Message:
Sent: 12-16-2016 08:28 AM
From: Susan Kessel
Subject: Konica 1060L - Problems
Stick with it and hold them accountable. We've all been there. That doesn't help much, I know, but at least you know you are not alone. Hopefully another Konica owner can offer specific assistance.
Document all of your lost money due to down time and reprinting of work. Take photos of the product that you are discarding because it is not a quality product. See if they will provide you a credit towards your clicks to compensate for lost time and materials value. We were able to do that in part when Canon had our machine down for a week, struggling to fix it.
Oh, to find the perfect machine for each of us. We had a Ricoh that printed letterheads well, but had to run envelopes with open flaps. We changed to a Canon that prints with closed flaps, but lost the ability to print letterhead. The technology is such that the letterhead cannot then be put through a laser printer without the image pulling off. There was also suddenly an issue with power to the machine that no other copier had previously.
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Susan Kessel
President
Thewal Inc. dba Chatham Print and Design
Chatham NJ
973-635-1880
Original Message:
Sent: 12-14-2016 09:32 AM
From: Raul Portillo
Subject: Konica 1060L - Problems
I leased a Konica 1060L with a finisher in May 2016. They had to replace the finisher when I got in in May because it was scratching the cover stock prints. After replacing the finisher with another unit the scratches stopped until last week it started to scratch again and the Konica 1060L is leaving marks on the bottom of the 13x19 or 12x18 sheets. I regret getting this Konica. The dealer and Konica are working on my issue and it's taking them forever. Konica doesn't care. I have called them and left even left the Vice President a voice mail. He didn't return my call. I am so stressed and upset.