Open Forum

Konica 1060L - Problems

  • 1.  Konica 1060L - Problems

    Posted 12-14-2016 09:53 AM


    I leased a Konica 1060L with a finisher in May 2016. They had to replace the finisher when I got in in May because it was scratching the cover stock prints. After replacing the finisher with another unit the scratches stopped until last week it started to scratch again and the Konica 1060L is leaving marks on the bottom of the 13x19 or 12x18 sheets. I regret getting this Konica. The dealer and Konica are working on my issue and it's taking them forever. Konica doesn't care. I have called them and left even left the Vice President a voice mail. He didn't return my call.  I am so stressed and upset. 


    Raul Portillo
    Owner

    ALL IN 1 GRAPHICS, INC. 
    10 Cedar Swamp Rd.
    Glen Cove NY 11542
    516-629-6952
     


  • 2.  RE: Konica 1060L - Problems

    Posted 12-15-2016 09:21 AM

    Sorry to hear of your trouble. It sounds like they have not found a solution to the underlying issue, probably leading to the lack of response. Not that this is justification, but likely the reason. I think there are some Konica folks in this community, maybe they can help? 

    At Canon we have a "proof of concept" program where we allow devices to be installed and run under your conditions. This basically backs up what we say. If we tell you our product will do "X" we prove it to you; on your floor. Konica may have something similar when you bring in another device, I would check with them. At least you would have the ability to kick the tires so to speak before you own it. 

    Hopefully another Konica user on here, has seen this and can offer assistance. 

    If there is anything we can do to help. We would be happy to assist. 

    ------------------------------
    Allen Filson
    National Accounts Advisor
    Canon Solutions America
    Boca Raton, FL
    614.937.5509 c



  • 3.  RE: Konica 1060L - Problems

    Posted 12-16-2016 10:24 AM
    Yes, I should have leased a Canon or Xerox. That will be my next step. This Konica 1060L is not good enough for us. Too many problems since it was installed in our shop. Does anyone have any recommendations for my next digital press.

    Thanks,
    Raul Portillo


    ALL IN 1 GRAPHICS, INC. 
    10 Cedar Swamp Rd.
    Glen Cove NY 11542
    516-629-6952
     





  • 4.  RE: Konica 1060L - Problems

    Posted 12-15-2016 09:21 AM
    Check your lease fine print.
    I am quite certain that KM is bound to replace the machine entirely if no resolution is found after 3 attempts to fix it.

    --
    Grey Zeien
    Grey Printing





  • 5.  RE: Konica 1060L - Problems

    Posted 12-16-2016 10:24 AM

    Hi Raul

    Few questions:

    Are you using a dealer or direct Konica?

    Are you working under the Konica Idealliance machine program?

    Have your service person printed sheets on other machines and shown you samples on your paper with your files to show you this is your machine issue or a configuration issue or a machine design issue or you are asking to much from a toner machine?

    Have you printed out the by pass to see if the finisher is causing the issue?

    Have you tryed different papers?

    Is this an issue one one job or all jobs? If one job does it belong on toner machine?

    Did it ever print with out this issue?

    Are you comparing the output to old style machine Konica now has oily shiny toner look now it is a different machine and this can not be fixed.

    Just a few questions to look at

    Good luck

    steve 

    ------------------------------
    Steven Portrude
    President
    Harwill Express Press
    East Windsor NJ
    609-895-1955



  • 6.  RE: Konica 1060L - Problems

    Posted 12-16-2016 10:24 AM

    Stick with it and hold them accountable. We've all been there. That doesn't help much, I know, but at least you know you are not alone. Hopefully another Konica owner can offer specific assistance.

    Document all of your lost money due to down time and reprinting of work. Take photos of the product that you are discarding because it is not a quality product. See if they will provide you a credit towards your clicks to compensate for lost time and materials value. We were able to do that in part when Canon had our machine down for a week, struggling to fix it.

    Oh, to find the perfect machine for each of us. We had a Ricoh that printed letterheads well, but had to run envelopes with open flaps. We changed to a Canon that prints with closed flaps, but lost the ability to print letterhead. The technology is such that the letterhead cannot then be put through a laser printer without the image pulling off. There was also suddenly an issue with power to the machine that no other copier had previously.

    ------------------------------
    Susan Kessel
    President
    Thewal Inc. dba Chatham Print and Design
    Chatham NJ
    973-635-1880



  • 7.  RE: Konica 1060L - Problems

    Posted 12-17-2016 11:08 AM

    Raul,

     As stated before, check your lease. With Canon the tech has to try to fix the issues this usually is 2 or 3 calls depending on the issue. If the problem is not rectified a specialist is called in, you do have to request this. The specialist has their opportunity to fix it, if it is not fixed at that point then a replacement is ordered (again you have to stay on top of this), if the new replacement doesn't work you get your lawyer involved.

    I had an issues with my Canon C800 that was frustrating. I know my field techs really good, as well as the service manager, regional director and sales people. In my case we had registration issues. the tech did almost everything they could, the specialist came down with a tech from CUSA ( Canon has two different divisions) they couldn't fix it, and a replacement was ordered. I ended up getting a brand new print engine.

    The manufacturer should replace the defective part if you can be shown defective. It will only be that part and not the whole machine. In your case is sounds like the finisher but could actually be in the imagining area. Once it is determined what the issue is they replace it with a like system.

    This means if you have 500,000 clicks, you will be getting a system with 500,000 clicks or less that has been rebuilt.

    In my case I had a great groups of people a Canon on my side, while very frustrating at the time, my issue was brought to the attention to everyone on up to the President of the small formate division of Canon USA. My 800 was replaced with a brand new print engine.

    Get to know your tech's, sales reps, service managers. I deal with the manufacturer service vs a dealer. Dealer are one more level of frustration when they can't fix it, and our business can not afford to have that kind of down time or quality issues.

    You need to raise hell with them and even threaten them. Fed-ex letters to VP and President and cc you lawyer. Let them know your issues and how you will share on every forum the problems you are having with them. The power of negative press is much greater than positive press.

    ------------------------------
    Kyle Batsford
    Director of Operations
    Palomar Reprographics
    Carlsbad CA
    760-438-1100



  • 8.  RE: Konica 1060L - Problems

    Posted 12-18-2016 11:42 AM
      |   view attached
    I really think Canon and Xerox make better machines than Konica. I have operated a lot of different machines since 1993. I don't recommend anyone a Konica. I left a voice mail and sent a email to a VP at Konica he didn't have the courtesy to call me. And their specialist are not the best. Also don't buy machines from dealers. Their field techs are not highly trained especially on new models. I got mine through a dealer what a big mistake. I should have gotten the Xeron Versant  80.  I went to another printshop last week and the owner had a Konica c7000 with issues and had to replace it with a Xerox.  

    Raul Portillo
    Owner

    ALL IN 1 GRAPHICS INC. 
    10 Cedar Swamp Rd.
    Glen Cove NY 11542
    516-629-6952
    www.allin1graphics.com
     





  • 9.  RE: Konica 1060L - Problems

    Posted 12-19-2016 12:02 PM
    Hi Raul,

    I think we can all feel your pain. Your lease and maintenance agreement should outline the right procedure by which to get your finisher issue resolved. When all else fails a call to the local service manager, then branch manager typically gets things rolling in the right direction. Sadly, a call, or email to the VP, as you have seen, will probably do nothing for you. Konica is a very big company with many executives... The local service managers and branch managers are the people you need to keep on talking to.

    As Kyle Batsford has stated, you need to get to know your techs and service managers and light fires under them when needed.

    I currently manage 3 KM 1060L with IC-415 Fiery controllers and have seen my share of issues and replacements with almost every printer brand around. I don't think there is any one brand of equipment, KM, Canon, Ricoh, Xerox, Sharp, HP, etc... that doesn't have a service horror story like yours.

    Best Regards,

    =================
    Ugo Mena
    Technology Director
    Ultra Creative

    43 Main Street SE Suite 430
    Minneapolis, MN 55414
    MAIN 612-378-0748
    =================









  • 10.  RE: Konica 1060L - Problems

    Posted 12-19-2016 06:17 PM

    Raul,

    We have currently a C6501 and a C6000 previously a C6500.  The photo of your printing on a skew is something we have encountered with ALL of the Konica's we have had. We used to argue with Konica and they would blame the paper was cut wrong so we brought in a few cartons of paper 13 x 19 on their Approved sheet list. The first thing I would do is print that same image once Face up which is the straightest paper path and then using the same file change the delivery to face down and compare them. If the face up is skewed and the face down is not we found that face down the sheet squared itself in the duplex unit so the paper was skewed entering the fuser unit.  We had success when 1 Specialist replaced the rails that the fuser unit rides on when you clear jams.  Also change the feed drawer and see if the problem gets resolved using the same file and paper with a different feed drawer.  We have that issue on our 6000 I was promised a new Drawer 5 which I still haven't gotten but the drawer doesn't make contact with the sides of the paper evenly so it feeds on a skew.

    Good Luck

    Pat Conway

    Bravo Print & Mail

    Cralstadt NJ 07072

    ------------------------------
    Pat Conway
    Partner
    Bravo Media Partners
    Carlstadt NJ
    201-806-3750



  • 11.  RE: Konica 1060L - Problems

    Posted 12-19-2016 09:25 AM

    Patrick Hoey handles corporate accounts for Konica for the Print Owners Association

    Cell:  978-760-2472

    hoeyp@...

    ------------------------------
    Shawn Wylie
    President
    Printing Productions Ink
    Kentwood MI
    616-871-9292



  • 12.  RE: Konica 1060L - Problems

    Posted 12-20-2016 03:52 PM

    Raul,

    We apologize for the experience you are having and can understand your frustrations.  We have been in touch with the Konica Minolta dealer and they are reaching out to you. At Konica Minolta we fully support our dealers with expertise from our corporate technical staff. We appreciate your patience while your dealer works to resolve your issue.

    ------------------------------
    Lisa Salerno
    Production Print Manager
    Konica Minolta Business Solutions USA
    Ramsey, NJ



  • 13.  RE: Konica 1060L - Problems

    Posted 12-21-2016 10:26 AM
    I no longer trust Konica Minolta's product line. This 1060L is unreliable and defective and it only has 114,000 impressions total. I really thinks it's a lemon. 


    Raul Portillo

    ALL IN 1 GRAPHICS, INC. 
    10 Cedar Swamp Rd.
    Glen Cove NY 11542
    516-629-6952
     





  • 14.  RE: Konica 1060L - Problems

    Posted 12-22-2016 10:05 AM

    That's what the "L" stands for. Lemon

    We had one of those.

    Contact Patrick Hooey, he should help you out.

    He was a pretty good alliance for us.

    Good Luck.

     

     

    Thanks so much!

    MARG

    F & M Printing

    110 Lake Ave. South

    Suite 31

    Nesconset, NY 11767

    631-979-9208 Tel

    631-979-9209 Fax

    fandmprinting@...

     






  • 15.  RE: Konica 1060L - Problems

    Posted 01-20-2017 08:28 AM
    Edited by Raul Portillo 01-25-2017 12:22 PM
     I just got a call from another printer that has issues with his leased Konica. And Konica even discontinued the printer because of the defects.  Konica has the worse customer service. You will find a lot of reviews on the internet. Beware. 



    ------------------------------
    Raul Portillo
    Owner
    All In 1 Graphics, Inc.
    Glen Cove NY
    516-629-6952
    ------------------------------



  • 16.  RE: Konica 1060L - Problems

    Posted 12-20-2016 03:52 PM

    Ask your Konica techs if they opened a ticket with Konica. We purchased and installed a new Konica 1070 over the summer. We also experienced a recurring problem that seemed to perplex our distributor's tech staff - they came out at least 6 or 7 times to fix it. Each time it appeared to be working perfectly when the tech left but as soon as we tried to run a job the next day the problem occurred again. Finally, the tech guys requested help from Konica. Konica recommended they swap out the entire print controller board. It appears the distributor needs to try everything before contacting Konica, and more importantly, have Konica pay for an expensive replacement part.

    ------------------------------
    Kris Fininen
    Graphic Artist
    ACCUZIP Inc.
    Atascadero CA
    (805) 461-7300