Discussion: View Thread

  • 1.  RE: i1iO table

    Posted 12-13-2019 12:04 PM
    Can anyone help me with the below error from our i1iO table? It cost too much and not worthy to have XRite for repair. There is no object leaning or resting on table.

    Thank you

    "i1iO Tests<o:p></o:p>

    General Information<o:p></o:p>

    Date and Time: 12/12/2019 9:27:53 AM<o:p></o:p>

    Application version: 4.2.0.347, 32-bit<o:p></o:p>

    SDK version i1Pro: 4.2.4.5061<o:p></o:p>

    SDK version i1iO: 2.2.4.5061<o:p></o:p>

    SDK version i1Pro3: 1.0.5.5806<o:p></o:p>

    SDK version i1iO3: 1.0.4.5806<o:p></o:p>

    SDK version i1iSis: 2.0.0.4968<o:p></o:p>

    SDK version ColorMunki: 1.0.3.4630<o:p></o:p>

    SDK version i1Display2: X-Rite, Inc. SipCal Library Ver. 7.3.7 (32 bit)<o:p></o:p>

    Platform: Microsoft Windows 7 Service Pack 1, 64-bit<o:p></o:p>

    Open i1iO instrument<o:p></o:p>

    Connection: Successful<o:p></o:p>

    Open instrument: Fail (Position not reached)<o:p></o:p>

    Tip:<o:p></o:p>

    Please make sure that no objects are leaning or resting on the i1iO table.<o:p></o:p>

    *** FAIL ***"<o:p></o:p>



    ------------------------------
    Warren Hang
    PreMedia Supervisor
    Anderson LA
    Los Angeles CA
    (323) 460-4115
    ------------------------------


  • 2.  RE: i1iO table

    Posted 12-14-2019 09:06 AM
    Make sure your table is on a level surface. If the spectro has to swing uphill, it might not be reaching the home position. Have you tried taking the arm off and reattaching as well?




    Original Message


  • 3.  RE: i1iO table

    Posted 12-14-2019 02:03 PM
    Yes, it’s level surface and I took off the arm off then re-installed.
    Thank you, Craig

    Warren
    Sent from my iPhone


    Original Message


  • 4.  RE: i1iO table

    Posted 12-14-2019 06:27 PM
    Check and make sure there tower is attached correctly. Make sure there is nothing the arm could be hanging up on
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    Original Message