Over the past few years technology has greatly impacted printers’ business practices and relationships with customers and third party suppliers. NPES, PIA (Printing Industries of America, Inc.) and NAPL (National Association for Printing Leadership) set up a joint committee to review current business practices and terms and conditions of sale. The information provided here is intended solely as a guideline for use in various business situations and in communications with customers and suppliers. • This information replaces the previous edition of “best practice guidelines” and is not intended to be legally binding but is offered for use in client and supplier communications as determined by each supplier. This revision focuses on Terms and Conditions of sale including quotations, orders, delivery, production schedules, and other issues. For purposes of this discussion, Supplier will be the term used to connote printers, mailers, and other service providers. This material is not intended to be used verbatim. Suppliers should carefully review this material and select which parts of these documents they wish to incorporate into their specific business practices as they relate to their situation with their customers and prospects.